FAQ
All of our product pages link through to a discreet checkout page, in which you can pay using all major UK cards and/or Apple Pay. We divert our online sales through this channel to ensure absolute customer discretion. As a result, there will be absolutely no reference to the nature of the items on your bank statement.
We offer free of charge 1st class delivery with Royal Mail with all orders, which takes 1-3 working days. We also offer a Premium Next Day service for £9.95, which arrives with Royal Mail special delivery.
For all orders over £200, we upgrade the shipping service to Premium Next Day, at no cost to the customer.
All orders must be received by 13:00 in order to dispatch the same day. We dispatch orders Monday to Friday only - although we are on hand to help 7 days a week.
All New Aesthetic products include a user guide and FAQ sheet within the box itself. You can also view and download FAQ sheets & user guides for all our products here.
New Aesthetic products are protected by our tripleCheck. anti-counterfeit system, with your safety in mind.
• Authentic New Aesthetic products have an anti-counterfeit pattern embedded into the product label.
•Authentic New Aesthetic products have a branded silver hologram on the front of the box.
• Authentic New Aesthetic products a utilise a tamper-proof sticker system - ensure your box is sealed with one at each end.
If you have any doubts about a product you have purchased, please check-in with our friendly team for an instant authenticity check. You can contact the team via WhatsApp support, or email us.
All of our products are regularly tested by certified labs, and we guarantee each product contains a minimum of the dose stated on the label, with no impurities or toxins. Please reach out to us for the latest test report certificates - we are always happy to share.
Please see full details on our Reseller Scheme here . Please reach out via WhatsApp or email to discuss how you can benefit from working with us and we can get you set up right away.
